Shipping, Duty and Warranty Policy

1. Global Free Shipping

All machines and accessories ship worldwide with FREE shipping.
The shipping method (sea or air) depends on the product size, order value, and destination country.

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2. Import Tax, Sales Tax, Local Fees & Customs Duty

Import taxes are not included unless stated otherwise.

• United States:
  Most iAuto and iDraw models ship duty-free to the U.S.
  Some models may still require local customs tax, depending on government regulations.
• Other Countries:
  Import taxes and customs duties are paid by the customer to their local customs office.
• Low Invoice Value Option:
  For selected models, we can provide a lower declared value to help reduce import tax.
  This is marked as “YES” in the table.

Sales Tax & Local Fees Notice

Orders shipped within the United States may be subject to state and local sales tax, as well as applicable local fees, in accordance with state and federal regulations.

If sales tax applies to your order, it will be automatically calculated and itemized at checkout based on your shipping address and state law requirements. Tax rates are determined by local tax authorities and are non-negotiable.

If you need special tax arrangements, contact support@uunatek.com.

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3. Production & Testing Time

Before shipment, each product undergoes strict quality inspection.

Typical production times:

• iAuto Standard/Advanced/Plus: 1 week
• iAuto Premium/Premium Ultra: 1 month
• iDraw A-Series: 2 business days – 2 weeks
• UUNA TEK 3.0 Series (A3–A0): 1 week
• Oversized machines (1.25 × 2M / 2 × 2M): 4 weeks
• Open-boxed items: up to 4 weeks
• Accessories: 1 week

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4. Delivery Time

Delivery time depends on the shipping method:

• By Flight (Air Express):
  1 week (most countries)
• By Sea:
  1 month or longer (especially for large machines)

Some U.S. shipments can be delivered by air in 7–10 days.

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5. Delivery Methods

• Air Express Shipping: Fast delivery for most iDraw models, accessories, and iAuto Standard/Advanced.
• Sea Freight: Used for larger machines such as UUNA TEK 3.0 A2/A1/A0 and oversized industrial models.

If you need faster air shipping for large machines, you may upgrade with an additional cost.

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6. Open-Box Items

Production time and shipping time vary depending on machine condition and availability.

Faster Delivery Available
If you need expedited delivery, faster shipping options are available for an additional fee. Please contact our support team before placing your order to confirm lead times and options.

Tracking number will be provided if you email to support@uunatek.com to claim. We only use official logistics company like DHL, UPS, FedEx, TNT or any other companies you recommended to cut down the duty. Your payment doesn’t include the duty to your country because most of our manufacturers are from China, make sure that you are aware of the custom policy before place the order.

We want you to enjoy your experience here. All items we ship have successfully passed our Quality Control inspection to make sure each product delivered is defect-free. However, if you are not satisfied with the product or the service we provide. You can return and get free replacement or full refund based on these policies.

SHIPPING DISCLAIMER

In the long term transportation, it's inevitable that uncontrollable circumstances will cause the transportation to be unable to be delivered in time. Severe weather conditions, catastrophic events, and the impact of the current COVID-19 may cause unexpected delays in packages. I hope that you can understand the helplessness caused by these uncontrollable factors. We will also get in touch with you at any time and let us know the details. Some carries may not communicate with you on the phone and will directly deliver to your door or in your mailbox, if the deliver is not signed, it may be placed at the local post office and you need to call to confirm or go directly to collect it. All services and advice will hope that you can get a pleasant customer expeirence and product experience. Your understanding and consideration will be highly appreciated. 

ABOUT TARIFF AND DUTY

Tariff & Import Duty Information

We offer two shipping options based on how import duties are handled:

Option 1: Duties Covered by UUNA TEK (Sea Shipping)

1. We cover all import duties and taxes.

2. Shipment will be sent by sea, which takes at least 1 month to arrive at your destination.

3. Recommended for customers who prefer to avoid customs paperwork or unexpected charges.

Option 2: Duties Covered by Customer (Air Shipping)

1. We will lower the invoice value to help reduce your import tax:

a. iAuto products: invoiced at $300

b. Other products like iDraw or UUNA TEK Pen Plotters: invoiced at $125

c. Accessories invoice at less than $30

2. Shipment will be sent by air, and typically arrives within one week.

3. You are responsible for paying duties directly to your local customs office.

Estimated Import Duty Rates (based on customer feedback and research):

1. United States:

a. iAuto: $300 × 65% = $195 USD

b. Other Pen Plotters: $125 × 65% = $81.25 USD

c. Accessories: $30 × 65% = $19.5 USD

Note: In rare cases, duty rates may go up to 200% depending on U.S. customs assessment.

2. Germany (and most EU countries):

Import VAT is typically 19%.

a. For example, if a German customer purchases an iAuto product, duties may be: $300 × 19% = $57 USD

b. For  an iDraw or UUNA TEK 3.0 product, duties may be: $125 × 19% = $23.75 USD

c. For any accessories, duties may be: $30 × 19% = $5.7 USD

How to calculate your duty:

Total Duties = Default Invoice Value × Your Country’s Import Duty Rate
Please check your country’s specific import regulations for accuracy. We can also provide an invoice with the full actual value you paid upon request. 

ABOUT WARRANTY

30-Day Money-Back Guarantee for Any Reason

You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Bundled items at discounted rates, e.g. “5 for $19.99” (unless the entire bundle is returned)
• Items marked “Non-Returnable” on the sale page
• Items you have already assembled

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

*If you receive products with missing parts or defectiveness, please contact after-sales team via support@uunatek.com to get free replacement.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by UUNA TEK® Pen Plotter or UUNA TEK® Pen Plotter ’s authorized resellers are covered by the 12-month warranty, starting from the date of purchase.

Process:
● Buyer must provide sufficient proof of purchase
● UUNA TEK® Pen Plotter  must document what happens when buyers troubleshoot the product

● It may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through UUNA TEK® Pen Plotter  or

UUNA TEK® Pen Plotter ’s authorized resellers

● Sales invoice
● Dated sales receipt from an authorized UUNA TEK® Pen Plotter  reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty time frame or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by UUNA TEK® Pen Plotter  quality control to be in working condition

● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
● Purchases from unauthorized resellers

When returning items with a prepaid shipping label provided by UUNA TEK® Pen Plotter , UUNA TEK® Pen Plotter takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. UUNATek does not provide refunds for items damaged in transit for non-quality related warranty claims.

Email me at support@uunatek.com or like our Facebook page anytime anywhere.

SPECIAL: iAuto Product Warranty Policy

Applicable Models: iAuto Series | Warranty Period: 12 Months

1. Warranty Period

This product comes with a 12-month (one-year) warranty starting from the date of receipt by the customer.

2. Scope of Warranty

Functional failures caused by quality issues, material defects, or manufacturing flaws under normal installation, operation, and usage conditions are covered by the warranty.

The warranty covers:

1. The main unit and internal mechanical structure.

2. Motors, main control board, sensors, and other electronic components.

3. Original non-consumable accessories provided with the machine.

4. Other failures confirmed by official customer support as product quality issues.

During the warranty period, products verified to meet warranty conditions are entitled to free repair or replacement services.

3. Exclusions from Warranty

The following conditions are not covered by the free warranty:

1. Damage caused by drops, impacts, compression, water ingress, or other human factors.

2. Failures caused by improper operation, incorrect installation, use of incompatible power supplies, or failure to follow the user manual.

3. Damage resulting from unauthorized disassembly, modification, or repair.

4. Damage caused by force majeure events such as fire, flood, or lightning.

5. Normal wear and tear resulting from standard use, as well as consumable materials including rubber rings, pens, ink, paper, Teflon tape, etc.

6. Product failures occurring beyond the 12-month warranty period.

4. Warranty Service & Shipping Costs

In the event of a product failure, the customer should first contact the official customer support team, providing the order number, failure description, and necessary photos or videos.

We will prioritize resolving the issue through remote technical support and troubleshooting.

If the official customer support confirms that the issue is a product quality problem covered by the warranty and requires returning the machine for repair, we will cover the round-trip shipping costs (return shipping to us and return shipping back to the customer).

Shipping, return, or repair costs incurred through self-arranged shipments without official confirmation or authorization are not eligible for automatic reimbursement.

5. Repair & Replacement Policy

During the warranty period, for products meeting warranty conditions, we will determine the appropriate solution based on the fault severity, repair feasibility, and practical needs:

1. Free repair of defective components.

2. Free replacement of defective parts.

3. Replacement of the entire unit if reasonable repair is not feasible or necessary.

The specific repair or replacement plan will be determined by the official technical support team based on actual inspection results.

Replaced or repaired parts, or replacement units, do not restart the 12-month warranty period; the remaining warranty period of the original product will continue to apply, unless otherwise provided by applicable laws.

6. Additional Notes

Product registration does not alter the warranty period, which is calculated based on the actual date of receipt.

This policy applies exclusively to product quality issues that qualify for warranty coverage.

This warranty policy does not limit or exclude statutory consumer rights under applicable laws.

iAuto Official Customer Support

For warranty service or technical support, please contact our official support team:

Email: support@uunatek.com / support@idrawpenplotter.com

WhatsApp: +852-69978405